As the founder of mylegalsoftware.com (a legal software case management company) and a law office tech trainer, Naresh .M. Gehi often gets the following questions from practicing attorneys in the United States.
“What is law office technology, and do I really need it?”
When he went further to ask some attorneys to elaborate on their understanding of Legal Tech, the standard answer was;
“….one needs a computer, a printer, basic networking, Microsoft word, and legal research software”.
Lawyers have always relied on technology to help them run their practice smoothly. However, in today’s fast-paced legal tech world, lawyers need more than just a computer and a printer to stay ahead of the competition. This article will discuss the ABCs of law office technology and why they are essential for every law firm.
The first thing that every law firm needs is Client Relationship Management (CRM) software. A CRM system lets you track your clients, their contact information, and their cases. It also helps you manage your interactions with clients, including emails, phone calls, and meetings. With CRM software, you can easily stay on top of your client communications and improve client satisfaction levels.
Another essential technology tool for law firms is a VOIP telephonic system. A VOIP system allows you to make and receive calls over the internet, saving you money on long-distance calls. It also offers advanced features like call forwarding, call routing, and call recording. With a VOIP system, you can ensure you never miss an important call and easily manage your communications with clients.
Top practice management software is also essential for any law firm. Practice management software helps you manage your firm’s operations, including billing, document management, time tracking, and deadline management. It also offers advanced features like credit card integration, Webex and zoom integrations, and extensive reporting capabilities. With practice management software, you can streamline your firm’s operations and improve productivity.
In addition to using the right software tools, law firms also need to be aware of cybersecurity threats. Lawyers deal with sensitive client information, and protecting this data from hackers and cybercriminals is crucial. Lawyers should avoid using free software tools and work with hardware and software consultants to protect their data. They should also conduct random checks to see if their computer systems shut off when they leave and check their login password strength. Installing fingerprint or vision security can also help prevent cyber invasions.
Law firms should also consider installing notification tools to monitor login and log-out activity and protect their data. They should secure their data on the cloud with a backup system like Amazon Web Services, a secure cloud-based program that can serve as an effective backup if your data is hacked or compromised. Client’s personal information, such as addresses, date of birth, and social security numbers, should be stored in an encrypted format, and only key members of the firm can access it.
On the marketing side, law firms need an outstanding website compliant with the Americans with Disabilities Act. Failure to have an ADA-compliant website can subject you to fines and penalties through a private lawsuit from the visually impaired. A quick google search can tell you how often companies are getting sued, especially when their websites are non-compliant under the ADA. Lawyers should also invest in a great digital marketing program and a search optimization plan to grow the firm.
In conclusion, the ABCs of law office technology is essential for every law firm that wants to stay competitive, grow its business, and deliver top results to clients. With the right software tools and cybersecurity measures, law firms can improve productivity, streamline operations, and protect sensitive client data. By investing in these technologies, law firms can thrive in today’s fast-paced legal tech world.
